Refund & Returns

At Commizo, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return or exchange a product. Our Refund & Returns Policy is designed to be fair and straightforward, ensuring a hassle-free experience for you.

Return Eligibility:
You may return most items within 30 days of the purchase date for a full refund or exchange. To be eligible for a return, the item must be:

• In Original Condition: Unused, unwashed, and in its original packaging with all tags attached.
• Accompanied by Proof of Purchase: Please include your order number or receipt.

How to Initiate a Return:

1. Contact Us: Before returning any item, please contact our customer service team to obtain a Return Authorization. You can reach us via email at info@commizo.com or by phone at +1 (000) 000 0000.
2. Prepare Your Return: Pack the item securely, including all original packaging, and send it to our return address:
   • Return Address: Commizo, 7152 Tabor Dr, Dallas, TX 75231, United States.
3. Ship the Return: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item or defective product). We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Process:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be automatically applied to your original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.

Exchanges:
If you received a damaged, defective, or incorrect item, we will gladly replace it with the same product. Please contact us within 7 days of receiving your order to arrange an exchange. We will cover the shipping costs for the return and replacement.

Non-Returnable Items:
For hygiene and safety reasons, certain items such as opened skincare, makeup, and personal care products cannot be returned. Please review the product description before making a purchase to ensure eligibility.

Late or Missing Refunds:
If you haven’t received a refund after the stated processing time, please check your bank account again. Then, contact your credit card company or bank as there may be a delay in processing. If you’ve done all of this and still haven’t received your refund, please contact us at info@commizo.com.

Contact Us:

• Email: Reach out with any return inquiries at info@commizo.com.
• Phone: Our support team is available at +1 (000) 000 0000.
• Address: Send returns to 7152 Tabor Dr, Dallas, TX 75231, United States.

We appreciate your business and will do everything we can to make your shopping experience with Commizo enjoyable and worry-free.